Refund policy

We have a 14-day Return Policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the SAME CONDITION that you received it, unworn, unused, and in its original packaging. 

SUBMITTING YOUR RETURN

Navigate to the "Contact Us" page and fill in your information using "Orders" as the subject. At the top of your message please type RETURN. Please supply your Order Number along with your reason for return. We will contact you regarding where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@wandlandofficial.com.

DAMAGES/ ISSUES

Please inspect your order upon reception and contact us IMMEDIATELY if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES

To Exchange an item, "Contact Us" and select Orders as the reason. At the top of your message type EXCHANGE and include your Order Number and reason for exchange. We will contact you to complete the exchange. 

Your item has to be Unworn, Unused and in the Same Condition to exchange the item. If it is not in the Same Condition, it will be returned to you at your expense and NOT be eligible for exchange.

REFUNDS

We will notify you once we’ve received and inspected your return, and we will let you know when the refund is approved based on the condition of your item. 

Please allow at least 24 hours for a response from Wandland Official. When approved, you’ll be automatically refunded on your original payment method. Please remember it can take 3-4 business days for your bank or credit card company to process and post the refund.